Last Updated: 19-7-2023
At Reserved CBD, we are committed to maintaining the highest editorial standards and providing accurate, reliable, and insightful content to our readers. We value feedback and take complaints seriously, as they help us improve our content and address any concerns promptly. This Editorial Complaints Policy outlines the process for submitting and resolving editorial complaints related to the content published on Reserved CBD.
Complaints Procedure:
a. Submission: If you have a complaint regarding the editorial content published on Reserved CBD, please submit your complaint in writing via email to [email protected] Please include the following details in your complaint:
- Your name and contact information.
- The specific article or content you are complaining about, including the date of publication and relevant details.
b. Response: Upon receiving your complaint, we will acknowledge its receipt within [insert timeframe] and inform you of the steps we will take to address the issue. We aim to provide a substantive response to your complaint within [insert timeframe].
Complaints Handling:
a. Objective Review: Once we receive your complaint, it will be reviewed by our editorial team. We will assess the content in question, investigate the matter thoroughly, and consider any relevant evidence or information provided.
b. Fairness and Impartiality: We are committed to handling complaints in a fair, impartial, and objective manner. Our review process will be guided by the principles of accuracy, transparency, and journalistic integrity.
c. Corrections and Retractions: If we determine that an error or inaccuracy has occurred, we will take appropriate steps to correct or clarify the content as necessary. This may involve issuing a correction, update, or retraction, depending on the nature and severity of the issue.
d. Communication: Throughout the complaints handling process, we will maintain open and transparent communication with you, providing updates on the progress and outcome of your complaint.
Appeals:
a. If you are dissatisfied with our response to your complaint, you may request a review of the decision. Please submit your appeal in writing via email to [email protected] within [insert timeframe]. We will conduct a thorough review of the original complaint, the response provided, and any additional information or evidence submitted.
b. Our decision on the appeal will be final and will be communicated to you in writing within [insert timeframe].
Exclusions:
a. This Editorial Complaints Policy covers complaints related to the editorial content published on Reserved CBD. It does not cover:
- Advertising or sponsored content, which are subject to separate guidelines and policies.
- General inquiries or feedback unrelated to specific content.
Legal Matters:
a. If your complaint raises legal concerns, we may seek legal advice to ensure compliance with applicable laws and regulations. However, the existence of this policy and our handling of complaints should not be construed as a waiver of any legal rights or remedies available to Reserved CBD.
Contact Us:
If you have a complaint regarding the editorial content on Reserved CBD, please email your complaint to [email protected] We appreciate your feedback and will strive to address your concerns in a timely and fair manner.
We are committed to upholding the highest standards of journalism and maintaining the trust of our readers. Your feedback and complaints help us improve our content and ensure that we meet our obligations to accuracy, fairness, and transparency.
Signed